Terms of Service

01 Services Covered

These Terms apply to all services offered by DFX Studios LLC, including but not limited to:

• Content Strategy and Planning
• Social Media Management
• Video Production and Editing
• Graphic Design and Visual Content Creation
• Copywriting and Content Writing
• Performance Analytics and Reporting
• Any additional services agreed upon in writing

DFX Studios currently offers the following service plans, each with payment and cancellation terms specific to that plan as detailed in Sections 02 and 05:

• Strategy Plan — Monthly (one-time, single-month engagement)
• Strategy Plan — Quarterly (one-time payment covering a 3-month engagement, at a discounted rate)
• Full-Service Plan (custom-quoted monthly retainer)
• Production Plan (custom-quoted, project-based)

02 Payment Terms

DFX Studios operates on a full upfront payment policy. An invoice or checkout link will be issued upon agreement of scope. Work starts only after full payment is confirmed and cleared. DFX Studios reserves the right to withhold all deliverables until full payment is received. All prices are quoted in USD unless otherwise agreed in writing. Payments are processed via the method communicated at the time of invoicing — credit/debit card via Stripe, or bank transfer via Wise for eligible engagements.

Billed as a single one-time payment of $299 prior to the start of work. Single-month engagement, no recurring charge.

Billed as a single one-time upfront payment of $675, covering a 3-month engagement at a discounted rate of $225/month (down from the standard $299/month). This discount is contingent on completion of the full 3-month term — see Section 5.2.

Custom-quoted following a free brand audit. Billed monthly in advance, first month due before work begins. Ongoing retainer with no fixed end date unless a minimum term is agreed in writing at the time of quoting.

Custom-quoted based on project or retainer scope. Project-based engagements require a 50% deposit prior to commencement, remaining 50% due prior to final delivery. Retainer-based engagements follow standard monthly-in-advance terms.

03 Revisions

• Unlimited revisions are included at no additional cost for all deliverables, provided requests fall within the original agreed scope of work.
• A revision is a modification to existing approved work — not a new deliverable, new concept, or a significant change in direction.
• Revision requests must be submitted in writing and consolidated into a single round where possible.
• DFX Studios is not responsible for delays caused by repeated or unclear revision instructions.

04 Timelines & Deadlines

• Timelines are established based on full and timely delivery of required assets, information, approvals, and feedback from the Client.
• Client-side delays extend deadlines by an equivalent period. DFX Studios accepts no liability for missed deadlines resulting from Client delays.
• A Client delay exceeding 14 consecutive calendar days with no communication may result in the engagement being paused or treated as cancelled per Section 05.
• Rush requests outside the agreed timeline may be accommodated at DFX Studios' discretion and may incur additional fees.

05 Cancellation & Refunds

All fees are non-refundable once work has commenced, as resources and time are allocated immediately upon payment.

The quarterly rate ($675 for 3 months, equivalent to $225/month) reflects a discount contingent on completing the full 3-month engagement. If the Client cancels early, the discount no longer applies and the standard $299/month rate is charged for each month that has started.

• A month is "started" once it begins, regardless of how many days into it a cancellation request is received.
• Cancellation requests must be submitted in writing (email to contact@dfxstudios.org) before the first calendar day of a given month for that month to be excluded from billing.
• Approved refunds are processed within 14 business days of written confirmation.
• Refunds are not issued for dissatisfaction with completed and approved deliverables.

• The Client may cancel at any time with written notice before the first calendar day of the next billing month. The current month's work is completed; no further months are billed.
• Fees already paid for a started month are non-refundable.
• If a minimum term was agreed in writing at quoting, early cancellation follows the same makeup-fee logic as Section 5.2, against the standard (non-discounted) monthly rate.

The initial 50% deposit is non-refundable once work has commenced. If the Client cancels after work has begun but before final delivery, the remaining balance is calculated on a pro-rata basis according to deliverables completed, communicated in writing prior to any refund or final invoice.

06 Termination by DFX Studios

DFX Studios reserves the right to terminate any engagement if:

• The Client engages in abusive, harassing, or disrespectful behavior toward any DFX Studios team member.
• The Client fails to fulfill payment obligations, including failed or disputed recurring charges unresolved after 7 days.
• The Client requests work that is unlawful, deceptive, defamatory, or violates third-party rights.
• The Client is unresponsive for more than 14 consecutive calendar days without prior notice.

A fair and proportional refund will be issued based on work completed relative to total agreed scope, applying the relevant plan's cancellation terms in Section 05.

07 Ownership & Intellectual Property

• Upon full payment, the Client holds 100% ownership of all final deliverables — content, designs, videos, copy, and other creative assets.
• DFX Studios retains no claim to deliverables that have been fully paid for.
• Raw files, working files, and intermediate assets remain DFX Studios' property unless otherwise agreed in writing.
• DFX Studios may feature completed work in its portfolio, case studies, and promotional materials, unless the Client requests otherwise in writing prior to project commencement.
• No DFX Studios branding or watermarks are added to Client deliverables — all work is delivered fully unbranded.

08 Confidentiality

• DFX Studios will not disclose or use Client confidential information — business strategies, financial data, audience insights, internal communications, unreleased content — outside the agreed engagement.
• This obligation applies to all DFX Studios team members and contractors.
• The Client agrees not to disclose DFX Studios' proprietary processes, strategies, pricing, or internal documents to third parties.
• Confidentiality obligations remain in effect for two (2) years following termination of the engagement.

09 Client Responsibilities

To ensure successful delivery, the Client agrees to:

• Provide required assets, brand materials, access credentials, and information in a timely manner.
• Designate a point of contact with authority to provide approvals and feedback.
• Review and respond to submitted work within an agreed feedback window (typically 3–5 business days).
• Ensure all materials provided are legally owned or licensed by the Client and infringe no third-party rights.
• Pay all applicable taxes, duties, or levies (e.g. VAT, sales tax) associated with the Client's jurisdiction, unless otherwise stated.

10 Recurring Payments & Card Authorization

Where an engagement involves recurring billing (e.g. a monthly retainer), the Client authorizes DFX Studios and its payment processor (Stripe) to automatically charge the designated payment method on each billing date until cancelled per Section 05. If a scheduled payment fails, DFX Studios will notify the Client and may pause work until payment is resolved. Continued failure beyond 7 days may result in termination under Section 06.

11 Chargebacks & Payment Disputes

The Client agrees to contact DFX Studios directly at contact@dfxstudios.org to resolve billing concerns before initiating a chargeback with their bank or card issuer. Initiating a chargeback without first attempting direct resolution is a breach of these Terms and may result in immediate termination and pursuit of the disputed amount through applicable legal channels.

12 Limitation of Liability

• DFX Studios does not guarantee specific business outcomes, follower counts, engagement rates, or revenue growth. Results depend on factors outside our control.
• DFX Studios is not responsible for changes to third-party platform algorithms, policies, or availability (Instagram, TikTok, YouTube, Meta, Google, etc.), or their impact on delivered content's performance.
• Total liability in connection with any engagement will not exceed the total fees paid for the specific project or monthly period in question.
• DFX Studios is not liable for indirect, consequential, or incidental damages arising from the use of delivered content.

13 Force Majeure

DFX Studios is not liable for delays or failures resulting from circumstances beyond its reasonable control — natural disasters, internet or platform outages, illness, government action, or other force majeure events. Affected timelines will be extended by a period reasonably equivalent to the delay caused.

14 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States of America. Disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Wyoming.

15 General Provisions

• Entire Agreement — these Terms, together with any signed proposal, scope document, or invoice, constitute the entire agreement and supersede prior discussions.
• Severability — if any provision is found unenforceable, the remaining provisions remain in full force.
• Assignment — the Client may not assign or transfer this agreement without DFX Studios' prior written consent.
• No Waiver — failure to enforce any provision does not constitute a waiver of that provision.

16 Amendments

DFX Studios reserves the right to update or amend these Terms at any time. Clients will be notified of material changes via email. Continued engagement after notification constitutes acceptance of the updated Terms.